If you looking for how to identify error codes on your Whirlpool or Maytag washing machine, this information will guide you through.
How To Enter Service Mode On Whirlpool or Maytag Washer
Table of Contents
First of all, be sure the washer is in standby mode (plugged in with all indicators off).
Select any three (3) buttons (except POWER) and follow the steps below, using the same buttons.
Remember the buttons and the order that the buttons were pressed.
Within 8 seconds,
• Press and Release the 1st selected button,
• Press and Release the 2nd selected button,
• Press and Release the 3rd selected button;
• Repeat this 3 button sequence 2 more times.
If the Service Diagnostic mode has been entered successfully, all indicators on the console are illuminated for 5 seconds with “888” showing in the Estimated Time Remaining seven-segment display.
If there are no saved fault codes, all indicators on the console will momentarily turn off, and then only the seven-segment display will come back on and display “888”.
NOTE: The Service Diagnostic mode will time out after 5 minutes of user inactivity, or shut down if AC power is removed.
If entry into Service Diagnostic mode is unsuccessful, refer to the following indications and actions:
Indication 1: None of the indicators or display turn on.
Action: Select any cycle.
If indicators come on, check the functionality for the three buttons used to activate the Service Diagnostic mode.
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Verify that the button responds and a beep sound is heard when pressed.
If the button is faulty, it will not be possible to enter the diagnostic mode using that button.
Replace the user interface and housing assembly.
Indication 2: All console indicators begin flashing immediately.
Action: If all console indicators begin flashing on and off immediately, replace the user interface.
Activation with Saved Fault Codes
If there is a saved fault code, it will be flashing in the display.
Review the Fault/Error Codes on info below for the recommended procedure.
If there is no saved fault code, “888” will be displayed.
Fault/Error Code Display Method
Fault codes are displayed by alternately showing F# and E#.
All fault codes have an F# and an E#.
The F# indicates the suspect System/Category.
The E# indicates the suspect Component system.
Up to four Fault/Error codes may be stored.
When the oldest fault code is displayed, additional presses of the 3rd button will result in a triple beep, then display of the most recent fault code.
If each press of the 3rd button results in a triple beep and the display shows “888”, no saved fault codes are present.
To clear fault codes, enter Service Diagnostic mode.
Then press and hold the 3rd button used to enter Service Diagnostic mode for 5 seconds.
Once the fault codes are successfully erased, the seven segment display will show “888”.
To exit Fault/Error Codes, press and hold the 1st button used to activate Service Diagnostic mode for 5 seconds.
Exiting Service Diagnostic Mode
Use either of the two methods below to exit diagnostic mode.
1. Pressing and holding the 1st button used to activate the Service Diagnostic
mode for 5 seconds.
2. Pressing the POWER button once or twice, depending on the diagnostic procedure.
Whirlpool Maytag Washer Error Codes
Sud – Fault is displayed when Suds prevent the basket from spinning up to speed or the pressure sensor detects rising suds level.
The main control will flush water in attempt to clear Suds.
If the water flush is unable to correct the problem, this may indicate:
- Not using HE detergent or excessive detergent usage.
- Check/clean drain pump filter and hose of foreign objects.
- Ensure drain height does not exceed 8′ (2.4 m) from washer base
F0E1 (rl) – LOAD DETECTED DURING THE WASHER CLEANING CYCLE (rl = remove load)
During the cleaning cycle, a load was detected inside the drum. Clear error code and run a Cleaning Cycle to verify problem.
- Load inside the washer during clean cycle.
- Mechanical friction on drive mechanism or basket. (Clothing between basket and tub.)
F1E1 – CCU ERROR
A corrupted onboard EEPROM or communication error between the CCU and onboard EEPROM has occurred. One of the main relays is not working properly.
- Check the electrical outlet for damage.
- A power surge/drop may have caused this problem. Unplug or disconnect washer. Verify power at outlet (voltage, polarity, grounding, and dedicated circuit). Reconnect power and retest.
- A relay on the CCU may be welded.
F1E2 – MCU ERROR – MULTIPLE RESETS
Motor Control Unit (MCU) has an internal malfunction, repeating under or over voltage, or over current conditions.
Can also be caused by momentary loss of neutral feed to MCU during the spin cycle.
If the error occurs during a high-speed spin, the door will remain locked for 3 minutes.
F2E3 – UNSUPPORTED CYCLE
Cycle corruption, or CCU is not compatible for this specific model of washer.
F3E1 – PRESSURE SWITCH / PRESSURE SENSOR ERROR
The CCU detects an out of range pressure signal.
The use of analog pressure sensor or digital pressure switch is model dependent, but the procedure to detect this error does not change.
Check connections from tub to air trap, air trap to pressure hose, and pressure hose to pressure sensor.
Is pressure hose pinched, kinked, plugged, or leaking air?
F3E2 – TEMPERATURE SENSOR ERROR
This error is displayed if the water temperature sensor value is out of range (23°F to 217°F [–5°C to 103°C]).
F4E0 – HEATER IS NOT DETECTED
This error is generated when the CCU cannot detect the temperature rising up.
- Heater element unplugged, burnt out or open
- Temp sensor failed or lost connection
F5E1 – DOOR SWITCH ERROR
This code is generated if the door has not been open for 3 consecutive cycles, or the door switch is open while the door is locked for more than 5 seconds.
If this occurs during normal operation, the buzzer beeps 3 times.
- User presses START without closing door.
- Door not open for 3 consecutive cycles.
- Door switch mechanism damaged or obstructed.
F5E2 – DOOR LOCK ERROR
At the start of a cycle, the washer attempts to lock the door 6 times.
If door cannot be locked, the washer goes into pause mode and a code is generated.
- Door not completely closed due to interference.
- Check door lock mechanism for damage, misalignment, or foreign objects.
F5E3 – DOOR UNLOCK ERROR
At the start of a cycle, the washer attempts to unlock the door 6 times.
If door cannot be unlocked, the washer goes into pause mode and a code is generated.
- Verify door latch is secured to front panel.
- Check for misaligned, broken, or over-tightened door latch
F6E1 – COMMUNICATION ERROR BETWEEN CCU AND MCU
Communication between the Central Control Unit and the MCU (Motor Control Unit) has not been detected.
- Check door switch operation. Faulty switch may interfere with power to MCU.
- Check drive system for worn or faulty components.
- Verify continuity in cable between CCU (MI3 & MS2) and MCU.
F6E2 – COMMUNICATION ERROR UI (User Interface) TO CCU
F6E3 – COMMUNICATION ERROR CCU TO UI
Communication between Central Control Unit (CCU) and User Interface (UI) has not been detected.
- Verify continuity in cable between CCU (UI7) and UI (C2).
- Check AC and DC supplies.
F7E1 – DRIVE MOTOR SPEED SENSING ERROR / WASHER OVERLOAD
The MCU (Motor Control Unit) is unable to properly detect motor speed and the washer shuts down.
If error occurs during high-spin, the door remains locked for 2–3 minutes.
- Washer is overloaded.
- Verify that the shipping system, including shipping bolts and spacers, is removed.
- Mechanical friction – verify that drum rotates freely.
F7E2 – MCU OVERHEAT AND/OR MOTOR OVERHEAT
The heat sink exceeds 212°F (100°C).
If this occurs, the CCU will reset the MCU and wait for the motor and/or the MCU to cool down before restarting.
After 4 attempts, F7E2 is displayed.
- Improper installation of washer. Ensure that washer is not located near a heat source and has proper ventilation.
- Check that drum is not overloaded with clothes.
- Mechanical friction – verify that drum rotates freely.
- Check drive system for worn or faulty components
F8E0 – STEAM INLET VALVE ERROR (Not available on all models)
This error is displayed when the steam valve malfunctions.
- Is water supply connected and turned on?
- Check for blocked or kinked inlet hoses.
- Low water pressure or blocked hose screens.
- Check steam valve operation.
F8E1 – NO WATER DETECTED ENTERING WASHER OR PRESSURE SWITCH TRIP NOT DETECTED
The washer does not detect water input after 13 minutes of filling.
- Is water supply connected and turned on?
- Check for blocked or kinked inlet hoses.
- Low water pressure or blocked hose screens.
- Check for proper drain hose installation. Is water siphoning out of the drain hose? Drain hose must not be more than 4.5″ (113 mm) into drain pipe.
- Check connections from tub to air trap, air trap to pressure hose, and pressure hose to pressure sensor.
- Is pressure hose pinched, kinked, plugged, or leaking air?
F8E2 – DISPENSER SYSTEM ERROR
Dispenser motor is unable to reach the desired position.
- Check the mechanical linkage from dispenser motor to top of dispenser.
F8E3 – OVERFLOW CONDITION
The overflow condition occurs if there is too much water or foam in the washer and the overflow contact on the pressure switch is closed for more than 2 minutes, 30 seconds or 5 times during the same cycle.
If overflow occurs, the valves are closed and the drain pump switches on for at least 30 seconds.
- Check inlet valves for proper shutoff.
- Verify that drain hose is not plugged or kinked.
- Check/clean drain pump filter of foreign objects.
- Check connections from tub to air trap, air trap to pressure hose, and pressure hose to pressure sensor
F8E4 – FLOW METER FAULT
If less than 0.1L of water has entered the tub after 30 seconds from the start of the Quick Diagnostic Test, this error will be displayed.
- Is water supply connected and turned on?
- Check for blocked or kinked inlet hoses
F9E1 – LONG DRAIN
If the drain time exceeds 8 minutes without reaching reset level in pressure sensor, the valves are turned off and the drain pump will stop running.
NOTE: Suds can cause delays in draining.
Washer drains for 4 minutes, pauses 5 minutes, then tries again for 4 additional minutes of draining.
F9E1 will display if washer does not drain. (Normal drain takes less than 2 minutes)
- Verify that the drain hose is not blocked or kinked.
- Make sure drain hose is not sealed into drain pipe.
- Make sure the drain hose height does not exceed 96″ (2.4 m).
- Check/clean drain pump filter of foreign objects.
- Check connections from tub to air trap, air trap to pressure hose, and pressure hose to pressure sensor
F05 – WATER TEMPERATURE SENSOR ERROR
If during the water heating step in the wash cycle, the water temperature sensor (NTC) value is out of range, the “F/05” error code will be displayed.
- Check the Water Temperature Sensor. Refer to the WATER TEMPERATURE SENSOR section. Check connections to the Water Temperature Sensor
- Check resistance of Heating Element, if present on this model. (abnormal = infinity)
F06 DRIVE MOTOR TACHOMETER ERROR
The control is unable to properly detect motor speed and the machine will shut down. If a failure occurs during high-speed spin, the door will be unlocked after three minutes.
- Verify the shipping system including shipping bolts, spacers and cables are removed
- Check wire harness connections between the Drive Motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU).
- Check the Drive Motor
- Check the MCUCheck Wire Harness connections to the Door Switch/Lock Unit and Central Control Unit (CCU)
F07 MOTOR CONTROL UNIT ERROR
The main control has detected a short in the motor control unit. If a failure occurs during high-speed spin, the door will be unlocked after three minutes.
- Check wire harness connections between the Drive Motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU).
- Check the MCU
- Check the Drive Motor
F09 OVERFLOW CONDITION
If the Overflow contact on the pressure switch is closed for more than 60 seconds, an Overflow condition will occur. In an Overflow condition, the Door remains locked and the Drain Pump runs constantly, even if PAUSE/CANCEL is pressed twice and the Display is cleared. Turn off hot and cold water faucets and unplug the unit before servicing
- Check the drain hose and make sure it is not plugged or kinked
- Check Wire Harness connections to the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
- Check/clean Drain Pump Filter of foreign objects
- Check for Drain Pump Failure
- Check the Inlet Valve for proper shut off
- Check the Pressure switch for proper operation.
F10 MOTOR CONTROL UNIT (MCU) HEAT SINK THERMAL TRIP
If the thermal protector on the MCU heat sink gets too hot, it will open the thermal protector on the heat sink which will stop motor functions and an I “F/10” will be displayed.
- Check for Proper Installation, verify the unit is not located near a source of heat and has proper ventilation
- Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU)
- Check the Drive system for any worn or failed components
- Check Motor
- Check MCU
F11 SERIAL COMMUNICATION ERROR
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
- Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU)
- Check the Drive system for any worn or failed components
- Check Motor
- Check CCU
- Check MCU
- Check that the serial harness at the MCU is not mounted upside down. The wires should be to the left when facing the MCU connectors
F13 DISPENSER CIRCUIT ERROR
If the dispenser motor is not able to be driven to its proper position.
- Check mechanical linkage from dispenser motor to the top of the dispenser
- Check Wire Harness connections to the dispenser motor and Central Control Unit (CCU)
- Check Dispenser Motor
F14 EEPROM ERROR
The Central Control Unit (CCU) receives its data from an EEPROM onboard the CCU. If there is an error reading this data it will cause this error.
- A power glitch may cause this error. Try unplugging the Unit for two minutes to see if that fixes the error
- Check CCU
F15 MOTOR CONTROL UNIT (MCU) ERROR
If the MCU detects multiple resets or errors during a wash cycle it will go into this error mode.
- Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU)
- Check Drive belt
- Check Motor
- Check MCU
FdU DOOR UNLOCK ERROR
A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error code.
- Door Lock Mechanism broken
- Check Door Switch/Lock Unit for foreign objects
- Check Wire Harness connections to the Door Switch/Lock Unit and Central Control Unit (CCU)
- Door Switch/Lock Unit failure. NOTE: The Door switch/lock unit can be manually unlocked. See MANUALLY UNLOCKING THE DOOR LOCK SYSTEM.
FdL DOOR LOCK ERROR
A Door Lock Error occurs if the door cannot be locked. It will try to lock it six times before displaying the error code.
- Door Lock Mechanism broken or removed from door
- Check Door Switch/Lock Unit
- Check the wire harness connections to the Door Switch/Lock Unit and Central Control Unit (CCU)
- Door Switch/Lock Unit Failure
Sud SUDS LOCK (OVERDOSE OF DETERGENT DETECTED DURING THE WASH CYCLE)
The motor control unit senses a suds lock condition by analyzing the current draw on the drive motor. If “Sud” is displayed a potential suds lock is detected. This may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds.
- If too much detergent was used, run the unit through a Rinse/Spin cycle then a Normal cycle without adding any detergent. This should clear the unit of the excess detergent.
- Check the drain hose and make sure it is not plugged or kinked
- Check Wire Harness connections to the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
- Check/Clean Drain Pump Filter of foreign objects
- Check Drain Pump
- Check the Pressure Switch
- Check CCU
