Online Banking | Bill Pay | eStatements (2024)

How do I log into online banking?

To log in to Online Banking, click the “Login” button in the upper right on any page of our website. Enter your username and password.

Not enrolled in Online Banking?
Sign up today by clicking “login” and following the instructions to register your account.

I forgot my password. How do I reset it?

To reset your password or unlock your Online Banking profile, click the “Login” button in the upper right on any page of our website.

• Click “Forgot password/username”.
• From here you can have your user ID sent to you and reset your password.

If you discover you’d been “locked” out of your account, please call our Member Contact Center at 800.444.8115 or visit a branch.

How do I set up account alerts?

You can set up alert notifications in Online and Mobile Banking.

• Log in and select “Tools” in the main menu.
• Then select “Alerts & Notifications”.
• Choose the alert(s) you would like to set up by toggling the alert on/off, and your alerts are set!

Available Alerts to Set:

• Account Alerts
  • Automatic Deposit
  • Automatic Withdrawal
  • Balance
  • Balance Summary
  • Check Cleared
  • Debit Card Purchase
  • Insufficient Funds
  • Loan Payment Due
  • Returned Check
  • Transactions
  • Transaction Description
• Authentication Alerts
  • Online Banking Access
• Budget Alerts
  • Budget Category Exceeded
  • Budget Exceeded
  • Budget Summary
• Mobile Deposit Alerts
  • Mobile Deposit completed
• Transfer Alerts
  • External Transfer Account Added
  • External Transfer Account Blocked
  • External Transfer Canceled
  • External Transfer Submitted
  • Multi-Account Transfer Submitted
  • Transfer Fails
  • Transfer Succeeds

What should I do if I'm having trouble logging into online banking?

NOT RECOGNIZING YOUR CREDENTIALS

• Try “Forgot Username” to retrieve your
  existing username.
• Try “Forgot Password” to reset your password.

Contact us if you need additional assistance.

How can I switch to eStatements?

Save a tree, save time, and avoid potential identity theft by switching from printed to eStatements.

Simply log in to online banking, go to Accounts, then eStatements, and you'll be able to subscribe or unsubscribe to paperless statements.

Do you have an online banking disclosure?

Yes, we do! CCCU believes in transparency. Please review our online banking disclosure.

Can I transfer money to another CCCU member?

Internal Transfers

• Log in and select “Transfer & Pay", then “Transfer”.
• Fill in the required information. You can transfer simply by using the other member’s first and last name, and account number.
• Once you have completed all of the fields, click “Review transfer”.

External Transfers

• Log in and select “Transfer & Pay", then “Transfer”.
• Select “from account” and “to account” you wish to transfer, then fill in the other required information. (If you have not already linked the desired external account within online banking, follow these steps to link, then you’ll be able to conduct external transfers to that account.)
• Once you have completed all of the fields, click “Review transfer”.

Tip: If you’re unsure about how much you can transfer, scroll to the bottom of the screen and where it says Learn more about our Transfer Policy and Limits, select “Limits”.

How much can I transfer from my CCCU account?

Each member’s daily, weekly, and monthly transfer limits are set based on a number of factors and may vary.

To find out what your transfer limits are, log in to Online Banking or the Mobile Banking app, select “Transfers & Pay”, then “Transfers”. At the bottom of the screen where it says "Learn more about our Transfer Policy and Limits", select “Limits”.

If you have any questions or would like to request an increase, simply contact our Member Contact Center over the phone at 800.444.8115, or in person at any of our branch locations. You can also send us a secure message within Online or Mobile Banking.

How do I log in to online bill pay?

• First, sign in to your CCCU Online Banking account.
• Once logged in, select “Bill Pay” from the Dashboard menu.

You can also access Bill Pay in the CCCU mobile banking app. For additional support, CCCU's Bill Pay Hotline is available Monday-Friday 4:30am-12:00am PST toll-free at 1.844.357.9663.

Who can and cannot be paid using online bill pay?

You may pay any “payee” within the United States (including U.S. territories and APO’s/AFO’s).

For additional support, CCCU's Bill Pay Hotline is available Monday-Friday 4:30am-12:00am PST toll-free at 1.844.357.9663.

Do you have a bill pay disclosure?

What are the benefits of CCCU's online bill pay?

Benefits of CCCU's Online Bill Pay include:

• Easy payments: Send money from your CCCU account through an email, direct deposit, or check at no charge.
• Absolute security: Have confidence we have taken many steps to ensure your account information is secure and protected.
• Payment history: Easily review 120 days of payment history. Use the "history" tab to access even more past payments.
• Flexible payments: Set it, and forget it! Schedule one-time or recurring payments so that your bills are paid on time.